SunExpress Airlines

Eric also has major corporate experience. At SunExpress Airlines, a multi-market joint venture of Lufthansa and Turkish Airlines, he took over ownership of enhancing and aligning a variety of digital experiences, especially web and app, leading a six-figure UX project and later on also the newly found Design System Governance Team.

• 01Ownership of end-to-end UX Design (research to delivery) for B2C platform with 17M users/year
• 02Iterative design of complex web & app user flows (Booking, Manage My Booking, Online Check-In)
• 03Leadership of six-figure, full-circle "UX Re-Design Project", re-thinking all digital touchpoints
• 04Creation of CX Framework based on synthesis of user-, business- and market research insights
• 05Ideation, conception and design of interactive UX prototypes with Figma
• 06Validation of innovative user flows through iterative user testing in interviews with customers
• 07Development and governance of scalable Design System, establishing centralized design processes
• 08Direction of "Mobile App Re-Design" as Design System Governance Team Lead, applying new UX/UI
• 09Journey mapping across all multi-market customer segments, bridging travel- and digital experience
• 10Creation and management of web content, including accessibility compliance